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Refund Policy
Legal
Refund & Cancellation Policy
We want every student to feel confident when buying from Study Punch. This page explains when you can get a refund, how to ask for one, and how long it takes.
Request Within 7 Days
Refund requests must be made within 7 days of your payment date.
Quick Review
Our team checks your request and replies within 2–3 working days.
Original Payment Method
Approved refunds go back to the same UPI, card or bank account you paid from.
7–10 Working Days
Once approved, the money usually reaches your account within 7–10 working days.
1Overview
This policy applies to all paid products bought from Study Punch through our website www.studypunch.in or our Android app Study Punch, including crash courses, test series, mock tests, topper notes, PDFs, formula sheets, mind maps, flash cards, sample papers, PYQ sets and other study material.
Because our products are digital and available instantly after purchase, payments are generally non-refundable once access has been given. We still make fair exceptions, which are listed below. This policy is part of our Terms & Conditions.
2When Can You Get a Refund?
Refund is possible if
- You were charged twice for the same course or material
- Money was deducted but access was not given, and our team could not fix it within 7 days of you reporting it
- Study Punch cancelled the course or batch before it started
- You cancelled a pre-booked batch before its start date and have not used any of its content
- You were charged the wrong amount because of a technical error on our side
Refund is not possible if
- You changed your mind after getting access to the course or material
- You have already downloaded, viewed or attempted the content
- The request is made after 7 days from the payment date
- You did not use the course, or could not find time to study
- Your account was suspended for breaking our Terms (for example, sharing your account or our content)
- You did not get the marks, rank or selection you expected
- The exam was postponed, changed or cancelled by the exam authority (see section 5)
3How to Request a Refund
Follow these simple steps:
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1
Contact us within 7 days
Send your request on WhatsApp or by email from your registered phone number or email ID.
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2
Share your payment details
Include your name, registered phone/email, course name, transaction ID or UTR number, payment date, a payment screenshot and the reason for your request.
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3
We review your request
Our team checks your payment and access details and replies within 2–3 working days with approval or the reason for rejection.
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4
Refund is processed
Approved refunds are sent to your original payment method within 7–10 working days, and your access to that product is removed.
Sample message you can send
Subject: Refund Request – [Course Name]
Name: [Your Name]
Registered Phone / Email: [Your Phone or Email]
Course / Material: [Course Name]
Transaction ID / UTR: [Number]
Payment Date: [DD/MM/YYYY]
Reason: [Short reason]
Refunds are made only to the original payment method. We never ask for your UPI PIN, OTP, card PIN or passwords to process a refund. If anyone asks for these in our name, please do not share them and report it to us.
4Purchases Made on Google Play
If you paid inside the Study Punch app through Google Play billing, the payment is handled by Google. You can request a refund directly from Google Play (usually within 48 hours of purchase), using your Google Play order history. After that period, contact us with your Google Play order ID (it starts with “GPA.”) and we will help as per this policy.
5Course Change & Access Extension
In some cases where a refund is not possible, we may offer a fair alternative instead, such as:
- Access extension if the exam is postponed by the exam authority
- Course change to another course of equal value, if requested within 7 days and before much of the content has been used
- Updated material at no extra cost if the syllabus or exam pattern changes
These options are given at the discretion of the Study Punch team, depending on each case.
6Failed or Pending Payments
If money was deducted from your account but the payment shows as failed or pending, it is usually reversed automatically by your bank or payment app within 5–7 working days. If the money is not returned, or the payment was successful but you did not get access, contact us with your transaction ID and a payment screenshot and we will sort it out quickly.
7Refund Timeline
- Request window: within 7 days of payment
- Review: reply within 2–3 working days
- Processing: within 7–10 working days after approval
- Your bank, card provider or payment app may take a few extra days to show the amount in your account. If it has been more than 10 working days after approval, contact us and we will share the refund reference number.
8Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. The policy that applies to your purchase is the one shown on this page on your payment date.
9Contact for Refunds
For refund requests or payment issues, reach out to us:
- +91 99999 99999 (WhatsApp, fastest)
- support@studypunch.in
- Monday to Saturday, 10:00 AM – 6:00 PM
- www.studypunch.in